TotalTel's hosted IP-PBX is a turnkey managed solution that delivers all the functionality of a traditional on-site PBX  with more features and none of the hassles of owning your own equipment. Our hosted solution designed for small to medium size businesses is faster to deploy, easier to manage, and less expensive than most traditional PBX offerings with added flexibility, scalability, and access to system upgrades automatically with no technology obsolescence.

A big advantage of using hosted services is that you don't have to purchase a IP-PBX switch and software updates. The initial expenditure includes IP phones/desk sets and based on the local area network configuration an IP switch and router may be necessary. All equipment can be purchased via a flexible lease. Further, you don't need anyone on staff to maintain and troubleshoot it—all of the equipment resides at our switch/data centers. These can be important factors for a growing business on a tight budget.

Built in business continuity: The most likely source of failure in any office is power failure. In general, all businesses experience a power failure at least once a year. With a traditional phone system, when the power is out, the PBX is out, phone service is down and no calls go through.  With TotalTel, when your power fails, the auto attendant answers calls and takes messages or routes the call to a designated alternate phone. All phones can be re-routed immediately to any fixed line or mobile phone, on any network, 24 hours a day.

Insuring the availability of dial tone - the ability of your clients to reach you or vice-versa involves the proper design of two components - the phone trunks that are your link to the outside world and  your phone system itself. Telephone carriers can now build disaster recovery measures into their networks. If a TotalTel node senses that your phone number cannot be reached or if your phone system or site is down, our network architecture immediately re-routes the incoming call to another site or phone on your network or to any fixed line or mobile phone in the United States, based on pre-configured business continuity settings.

Our hosted IP telephony services allow you to completely replace or augment your phone service, features and functionality while gaining savings and employee productivity benefits.