From a Total Cost of Ownership (TCO) perspective, TotalTel's hosted IP-PBX solution and the premise-based Response Point IP-PBX from Microsoft have a significantly lower TCO compared to all other systems. However, there are other factors that augment TCO and should be considered when analyzing IP-PBX products for the small business market. Other important considerations include ease of management, Quality of Service, network reliability, customer support, and the solution provider's experience.
Three Year Total Cost of Ownership (TCO) for a 20 Phone Solution
| |
|
|
| Acquisition Costs |
TotalTel Hosted IP-PBX |
Microsoft Response Point |
Adtran NetVanta 7100 |
NorTel BCM 50 |
ShoretTel |
Alcatel Omni PCX |
Avaya IP Office |
Cisco |
| Phones |
$3,780 |
$7,000 |
$5,900 |
$6,493 |
$8,160 |
$5,840 |
$6,160 |
$8,110 |
| Equipment |
$1,995 |
|
$6,394 |
$10,234 |
$12,158 |
$18,850 |
$18,992 |
$10,681 |
| Installation, Configuration, Training |
$1,000 |
$1,000 |
$2,969 |
$4,880 |
$4,291 |
$3,756 |
$3,823 |
$12,000 |
| Sub Total |
$6,775 |
$8,000 |
$15,263 |
$21,607 |
$24,609 |
$28,446 |
$28,975 |
$30,791 |
| Maintenance Costs |
|
|
|
|
|
|
|
|
| Three-year Maintenance and On-Site Support |
$3,600 |
$3,600 |
$3,600 |
$5,208 |
$6,117 |
$5,874 |
$7,500 |
$11,322 |
| TCO |
$10,375 |
$11,600 |
$18,863 |
$26,815 |
$30,726 |
$34,320 |
$36,475 |
$42,113 |
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